Shipping Policy

At AERIS LIVING, we carefully pack every order to ensure your product reaches you safely. This Shipping Policy explains our order processing, delivery timelines, shipping charges, and delivery-related terms.

This policy applies to all orders placed through our official website.

1. Order Processing

Once your order is placed, you will receive an order confirmation through email, SMS, or WhatsApp. Orders are processed only after payment confirmation.

For ready-to-ship products, order processing usually takes 2–5 working days. For made-to-order, customized, or specially finished products, processing time may vary depending on production requirements.

2. Shipping Timeline

Estimated delivery timelines are:

Bengaluru: 2–5 working days after dispatch.
Other cities in India: 5–10 working days after dispatch.
Remote locations: Delivery may take additional time depending on courier availability.

Delivery timelines are estimated and may vary due to courier delays, weather conditions, holidays, strikes, transport issues, or other factors beyond our control.

3. Made-to-Order Products

Some products from AERIS LIVING are made to order. Made-to-order products may require additional production time before dispatch. The estimated production and shipping timeline will be mentioned on the product page or shared after order confirmation.

4. Shipping Charges

Shipping is free on all orders across India. The price you see is the price you pay — there are no additional delivery charges added at checkout.

International orders are handled separately (see Section 11), where any applicable charges will be shared before dispatch.

5. Delivery Address

Customers are requested to provide the correct and complete delivery address, including:

Full name.
Phone number.
House/building number.
Street address.
Landmark, if required.
City, state, and PIN code.

AERIS LIVING will not be responsible for delivery delays or failed delivery caused by incorrect or incomplete address details provided by the customer.

6. Order Tracking

Once your order is dispatched, tracking details will be shared through email, SMS, or WhatsApp, wherever available. You can use the tracking details to check the shipment status directly with the courier partner.

7. Delivery Attempt

Our courier partner may contact you before delivery. If the customer is unavailable or the delivery address is incorrect, the courier partner may attempt delivery again as per their policy.

If the order is returned to us due to failed delivery, incorrect address, or customer unavailability, additional shipping charges may apply for re-dispatch.

8. Damaged Package at Delivery

Please check the package condition at the time of delivery. If the outer package appears damaged, opened, or tampered with, we recommend taking photos before accepting the delivery.

If the product is found damaged after opening, please contact us within 48 hours of delivery with:

Order number.
Clear photos of the product.
Photos of the outer packaging.
Photos of the damaged area.
Unboxing video, if available.

9. Partial Shipments

For orders with multiple products, items may be shipped separately depending on availability, size, production timeline, or logistics requirements. You will receive tracking details for each shipment, wherever applicable.

10. Installation

Installation is not included unless clearly mentioned on the product page or confirmed separately by our team. For products that require assembly or installation, customers are requested to follow the instructions provided with the product.

11. International Shipping

International shipping is currently available only on request. Shipping charges, delivery timelines, customs duties, import taxes, and local charges may vary depending on the destination country.

Any customs duty, import tax, or local clearance charge will be the responsibility of the customer.

12. Contact Email

For shipping-related questions, delivery updates, or address changes, please contact us at:

Email: sales@aerisluxproducts.com