Privacy Policy

AERIS LIVING

At AERIS LIVING, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or interact with us online.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information from you:

  • Personal details: Name, phone number, email address, billing address, shipping address, and any details shared through enquiry forms or WhatsApp.
  • Order details: Products purchased, order value, delivery address, payment status, invoice details, and return or replacement requests.
  • Payment information: We do not directly store your card, UPI, or banking details. Payments are processed through secure third-party payment partners.
  • Website usage information: IP address, browser type, device information, pages visited, time spent on the website, and cookies.
  • Marketing information: If you subscribe to our newsletter or offers, we may collect your email address and communication preferences.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Share order updates, invoices, delivery status, and return-related communication.
  • Respond to your enquiries, complaints, or support requests.
  • Improve our website, products, customer service, and shopping experience.
  • Send offers, product launches, and promotional updates, only where permitted.
  • Prevent fraud, misuse, or unauthorized transactions.
  • Comply with legal, tax, accounting, and business requirements.

3. Cookies and Tracking

Our website may use cookies and similar technologies to improve browsing experience, remember preferences, understand website traffic, and run marketing or advertising campaigns.

You can disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.

4. Sharing of Information

We do not sell your personal information. We may share necessary information with trusted service partners such as:

  • Payment gateway providers.
  • Shipping and courier partners.
  • Website hosting and technology service providers.
  • Marketing and analytics tools.
  • Legal, tax, or regulatory authorities when required by law.

These partners are expected to use your information only for the purpose of providing their services to us.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online platform can guarantee 100% security. You are advised to use secure devices, strong passwords, and avoid sharing sensitive information over unsecured channels.

6. Data Retention

We keep your personal information only for as long as required for order processing, customer support, legal compliance, accounting, tax records, fraud prevention, or business purposes.

When the information is no longer required, we will delete or anonymize it as reasonably possible.

7. Your Rights

You may contact us to:

  • Access the personal information we hold about you.
  • Correct or update your personal details.
  • Request deletion of your personal information, subject to legal or business requirements.
  • Withdraw consent for marketing communication.
  • Raise a complaint regarding how your data is handled.

To make a request, please contact us using the details mentioned below.

8. Marketing Communication

If you subscribe to our newsletter, offers, or updates, we may send you product launches, discounts, and brand updates.

You can opt out of marketing communication at any time by clicking the unsubscribe option, replying to our message, or contacting us directly.

9. Children’s Privacy

Our website and products are not intended for children below 18 years of age. We do not knowingly collect personal information from children without parental or guardian consent.

If you believe a child has shared personal information with us, please contact us and we will take suitable action.

10. Third-Party Links

Our website may contain links to third-party websites, payment gateways, social media pages, or delivery platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before sharing information with them.

11. International Data Transfer

Some of our service providers, tools, or technology platforms may process information outside India. Where this happens, we take reasonable steps to ensure your information is handled securely and in accordance with applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. You are advised to review this page periodically.

13. Contact Us

For privacy-related questions, corrections, deletion requests, or complaints, please contact:

AERIS LIVING
Email: aerisluxproducts@gmail.com
Location: Bengaluru, Karnataka, India